Terms and Conditions
POP & SCOTT TERMS AND CONDITIONS
Pop & Scott is registered in Australia under ABN 24998309419 and operates from Pop & Scott Workshop at 27a Hayes St, Northcote VIC 3070 AUSTRALIA.
It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.
POTS - usually completed in 4 weeks but can be up to 12 weeks in busy periods.
FURNITURE and LIGHTING- up to 8 weeks.
We will email you once your piece is ready for collection.
PRODUCT REFUNDS (INCLUDING ONLINE POT ORDERS): As our pieces are made to order we cannot offer a refund on purchases if you change your mind. If there is a quality issue please send us an image and a description of the issue so we can work with you to find the best solution. Please choose carefully - all pots are hand painted to order.
SALE ITEMS: There are no refunds or exchanges on any item purchased at Pop & Scott sales. There are no returns or exchanges on any samples or seconds items.
RETURN/EXCHANGES FOR SHOWROOM FLOORSTOCK: If you purchase existing, new stock from our showroom, you can exchange it within 14 days of date of purchase for existing floor stock or we can issue a credit note. To be eligible for a return your item must be unused and in the same condition that you received it, it must also be in the original packaging.
SHIPPING: Pop & Scott now offer shipping Australia wide for pots or you can collect for free from our showroom and workshop in Northcote. We can also ship furniture pieces anywhere in the world - just contact us at firstname.lastname@example.org for a custom freight quote. We cannot take responsibility for any breakage during transport.
ORDERS: All orders placed with Pop & Scott are subject to acceptance and availability. All Pop & Scott products are custom made to order. Pots are made offsite and hand painted in our workshop and all furniture is custom made to order. Any floral arrangement will be planned in advance.
PRICING: Prices are subject to change without notice.
PAYMENT: Full payment is required when purchasing our products online.
Pot orders must be paid in full at time of order. Furniture orders require a 50% deposit to be made at time of order and the balance upon
completion. Pop & Scott accept payment by credit card (Visa and Mastercard), eftpos on site as well as direct transfer.
LAYBY: Please contact us to discuss your layby request.
DELIVERIES/COURIER COLLECTIONS: If you send a courier to have your piece collected, please let us know prior so we can ensure it is packed appropriately and is ready to go. Please note a packing and handling fee may apply.
EVENT and WORKSHOP REFUNDS: If under 2 weeks notice is given, we are unable to refund workshop bookings but you are more than welcome to send a friend along in your place. Please contact us at email@example.com if you intend to do this. Please note, currently no workshops or classes are scheduled at Pop & Scott and we do not take any bookings for workshop use. All studios are fully booked and our production team require full workshop access.
VENUE HIRE: All photography and filming at the Pop & Scott premises need to be approved in writing by Pop & Scott directors Poppy Lane or Scott Gibson and a liability waiver form (copy below) needs to be signed. Commercial hire for filming/shoots is approx. $800 for a half day (up to 5 hours) and $1200 for a full day (up to 10 hours) but there will be variations in price depending on the disruption caused to business and space and how many people are involved in the shoot. Please email us to discuss at firstname.lastname@example.org.
COPYRIGHT & INTELLECTUAL PROPERTY POLICY: Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to Pop & Scott products and any other items and images on this site.
All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorized in writing by Pop & Scott directors Poppy Lane and Scott Gibson or their representative. Any reproduction or redistribution of items is strictly prohibited.