Terms and Conditions
POP & SCOTT TERMS AND CONDITIONS
Pop & Scott is registered in Australia under ABN 24625613989 and operates from Pop & Scott Workshop at 27a Hayes St, Northcote VIC 3070 AUSTRALIA.
It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.
PRODUCT LEAD TIMES TIMES:
Made to Order:
FURNITURE | 8-10 weeks plus shipping
DREAMWEAVER + COSMOS LIGHTING | 6-8 weeks plus shipping
FLOOR AND LUMBAR CUSHIONS & DREAMER COUCH COVERS | 2-4 weeks (subject to fabric availability)
PAPER LANTERNS, POTS, THROW CUSHIONS, HOMEWARES, RUGS, FASHION
If in Stock: Shipped in 5-10 Business Days
SHIPPING ONLINE ORDERS:
We have a once weekly packing and shipping day. All in stock orders will be shipped within 10 Business Days from time of order.
We ship furniture and lighting pieces worldwide - please contact us at firstname.lastname@example.org with your delivery address in full and products of interest for a custom freight quote to your location.
ORDER REFUNDS, EXCHANGES & CHANGES:
Please choose carefully, as most of our pieces are made to order we cannot offer a refund on purchases if you change your mind. All orders are also final and cannot be cancelled during the production stage.
Requests to change orders after they have been placed will be approved on a case by case basis pending their stage in production. Administration fees will apply.
If there is a quality issue please send us an image and a description of the issue so we can work with you to find the best solution.
SALE ITEMS (ALL PRODUCTS):
There are no refunds or exchanges on any discounted item purchased from Pop & Scott. There are no returns or exchanges on any samples or seconds items. Discounts are only applicable to orders placed during the sale period and cannot be applied to purchases placed prior to or after the sale duration.
FURNITURE DELIVERIES: Customers are responsible for checking that all goods have free and easy access to their intended destination. Additional costs apply for difficult access.
Receiver must inspect product and note any damages or order errors with the freight forwarder upon delivery and advise us via email within 24 hours.
COURIER COLLECTIONS: If you send a courier to have your piece collected, please let us know prior so we can ensure it is packed appropriately and is ready to go. Please note a packing and handling fee may apply.
PRICING: Prices are subject to change without notice.
PAYMENT: Full payment is required when purchasing our products online.
Pot orders must be paid in full at time of order. Furniture orders require a 50% deposit to be made at the time of order and the balance upon completion. Pop & Scott accept payment by credit card (Visa and Mastercard), eftpos on site as well as direct transfer.
RETURN ON FASHION: Pop & Scott offers credit notes on Fashion Items due to limited sizing. To be eligible to return your items for a refund, your return must comply with the following:
- Intention to return must be received within 3 business days after delivery.
- Item must be returned within 7 business days of days of placing your order.
- Your items must be unworn and unused with the original tags still attached.
- You will receive your store credit once your return has been processed and approved. Please allow up to 7 days for this to occur.
- No refunds or returns, on colour variations on Jesse Kamm. These pants are dyed in small batches
MELBOURNE SHOWROOM VENUE HIRE: All photography and filming at the Pop & Scott premises need to be approved in writing by Pop & Scott directors Poppy Lane or Scott Gibson and a liability waiver form (copy below) needs to be signed. Commercial hire for filming/shoots is approx. $800 for a half day (up to 5 hours) and $1200 for a full day (up to 10 hours) but there will be variations in price depending on the disruption caused to business and space and how many people are involved in the shoot. Please email us to discuss at email@example.com.
COPYRIGHT & INTELLECTUAL PROPERTY POLICY: Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to Pop & Scott products and any other items and images on this site.
All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorized in writing by Pop & Scott directors Poppy Lane and Scott Gibson or their representative. Any reproduction or redistribution of items is strictly prohibited.